Complaints
SERVICES
We want to give you a good service. If you are unhappy with any part of our work, please tell us so we can put it right.
Our complaints procedure
We have one complaints procedure for all of our work, Legal Services and Consulting Services alike. Making a complaint is free.
Please raise your complaint first with the person dealing with your matter. If you would rather not, or you are not satisfied with their response, please contact:
- Dan Harasemchuk, solicitor and Compliance Officer for Legal Practice, rdh@objectivus.com
- For a complaint about Legal Services handled by Dan Harasemchuk, Anne Stratford, solicitor, acs@objectivus.com
- For a complaint about our Consulting Services or the way Objectivus is managed, Simon Bird, director, srb@objectivus.com
You can complain in writing, by email or by phone. We will:
- acknowledge your complaint within five business days
- look into it and keep you informed
- send you a full written response within eight weeks of receiving it
If our procedure is exhausted without resolving your complaint, our final response will name an alternative dispute resolution body able to deal with it and say whether we agree to use it.
The Legal Ombudsman
If we have not resolved your complaint within eight weeks, or you are not satisfied with our final response, you may be able to ask the Legal Ombudsman to look at it. The Legal Ombudsman is independent and its service is free.
You must normally refer your complaint to the Legal Ombudsman:
- within six months of our final written response, and
- no later than one year from the act or omission you are complaining about, or one year from when you should reasonably have known there was cause for complaint.
The Legal Ombudsman can only accept complaints from:
- individuals
- businesses that are micro-enterprises (fewer than ten employees and a turnover or balance sheet total of no more than €2 million)
- charities, clubs, associations and other organisations with an annual income net of tax of less than £1 million
- trustees of trusts with an asset value of less than £1 million
- personal representatives or beneficiaries of an estate
Whether the Legal Ombudsman can accept your complaint is for the Legal Ombudsman to decide. We will not discourage you from referring it. Work falling outside SRA regulation does not by itself put it outside the Legal Ombudsman’s reach.
Legal Ombudsman
PO Box 6167, Slough SL1 0EH
0300 555 0333 (+44 121 245 3050 from outside the UK)
enquiries@legalombudsman.org.uk
www.legalombudsman.org.uk
The Solicitors Regulation Authority
The SRA deals with concerns about a solicitor’s or firm’s behaviour, such as dishonesty, taking or losing your money, or treating you unfairly because of your age, disability or another characteristic. It does not deal with complaints about the quality of service, which go through our procedure and the Legal Ombudsman. You can raise a concern with the SRA at www.sra.org.uk/consumers/problems/report-solicitor.
Objectivus is authorised and regulated by the Solicitors Regulation Authority (SRA number 8015402) for its Legal Services. Our Consulting Services are not regulated by the SRA.
